When buying a new pet we have a 1-year pet health guarantee. We cover non-physical injuries from nose to tail. If a health problem occurs please contact us directly at Info@petsales.net with questions. We have a no refund policy on any pets sold on Pet Sales. You many Transfer deposit to another pet from our website only once. Once a deposit is placed you will receive no refund. If you are unable to pay the remaining balance you many chose another pet only if you have not transferred your deposit. We have a NO REFUND policy.